Frequent questions


What are the shipping times?

In Italy delivery is guaranteed within 24-48 hours, while abroad in 2-6 days.


How can I make the payment?

We accept payments by credit card, PayPal, bank transfer and cash on delivery. The cash on delivery involves a supplement of 5 euros.


How much is shipping?

In Italy, shipping is free for orders over 69 euros; otherwise, it costs 5.50 euros. The cost of international shipping is calculated when ordering on our site.


What are Ixya Beauty Lounges?

The Ixya Beauty Lounges are beauty centers located in the thermal parks of Negombo and Castiglione, in Ischia, where we offer treatments with Ixya products and protocols.


Are Ixya products made in Italy?

Yes, all of our products are produced in our factories in Lacco Ameno, Italy.


Are Ixya products dermatologically tested?

Yes, our products are dermatologically tested and can even be used by those who are allergic to nickel.